BOB SHARE

J.D. Power reported that Owners of 4G wireless devices are more likely to call customer service for help.

It’s not clear whether these 4G problems are a long-term phenomena or growing pains. In any case, J.D. Power found that 60 percent of 4G subscribers called their wireless provider in the last six months. Customers with 3G phones called their carrier 47 percent of the time. Feature phone owners only called for support 35 percent of the time.

The big problems: 4G devices see more network problems and customers don’t understand that service coverage is limited.

Given Verizon’s lead in 4G most of those calls were aimed at the carrier. Nevertheless, Verizon Wireless had to top overall customer service score.

Delhi High Court Temporarily stayed Department Of Telecom’s (DOT) order to Bharti Airtel asking them to stop their 3G service in 7 telecom circles. Court has also said that Airtel need not pay the penality of Rs.350 Crore asked by DOT immediately.

Airtel was providing 3G in 7 circles where they have no licence by entering in roaming agreements with Idea and Vodafone.

The court will hear the case again on May 8th. Till then Airtel can continue providing 3G in all these circles without any issues.

If final verdict is against Airtel they may have to stop their 3G service in these circles namely Kolkata, Maharastra, Kerala, Madhya Pradesh, Gujarat , Haryana and Uttar Pradesh (East).